Frequently asked questions (FAQ)
Here you will find the most frequently asked questions and answers about products, orders and payment.
Products
What does “C-print on Alu-Dibond with 4mm acrylic glass plate and aluminum profile on the back for hanging” mean?
We mount photographs (C-prints) on aluminum Dibond and under acrylic glass. The photo print is bonded to an aluminum support plate ("Alu Dibond"). A 4mm-thick, crystal-clear acrylic glass plate is then applied to this. This gives the image a unique sense of depth and brilliance. The surrounding aluminum profile on the back allows for easy hanging and gives the work a "floating" look on the wall.
What does “bestseller” mean?
We refer to photographic works as bestsellers that are particularly in demand among our customers and of which only a few copies are still available.
What does “unique” mean?
It's a unique work of art, created only once by the artist. You can be assured that only you own this work of art.
What does “limitation” mean?
We speak of a limited edition when there are multiple identical copies of a work of art, especially photographs. An edition presupposes that the number of copies was determined and limited by the artist before the first sale. This number remains unchanged even after the sale. Generally speaking, the smaller the edition, the higher the price of a copy.
Is there a certificate of authenticity?
Some works are offered with a certificate of authenticity signed by the artist. It also includes the edition size and the number of the current copy.
How can a work be hung?
Painted or printed canvases can be easily hung on the wooden frame. C-prints on Alu Dibond with acrylic glass and a surrounding aluminum profile on the back can be hung directly on the aluminum profile. The aluminum profile is also suitable for hanging on standard systems with gallery rails.
Order
How can I find a specific artist?
If you are interested in a particular artist, you can search for his name in our artist overview.
Does the image on the website accurately show the artwork?
The photograph in our online art gallery shows a true representation of the artwork, but has no legally binding value. We can send you additional views of the artwork upon request.
If a problem occurs during the purchase process
Please do not hesitate to contact us at any time with any questions regarding payment, delivery, or other matters. Email: kundenservice@kunst-direkt.de , or phone: +49 163-90 28 130.
Do I need to have a customer account to order?
No. You can order from Kunst-Direkt without a customer account. During the ordering process, you will be asked for your customer and payment information.
Will I receive an order confirmation?
Yes. After you complete an order online, you will immediately receive a confirmation email.
Can I change my order?
No. Unfortunately, it's not possible to change an existing order. If you'd like to order another piece, simply place a new order.
Can I cancel my order?
Yes. For a cancellation request, please contact our customer service at +49 163 9028130 or email us at kundenservice@kunst-direkt.de . After your order has been successfully reviewed and canceled, you will receive a confirmation email and the outstanding amount will be refunded.
Is the artwork insured during transport?
Yes, the artwork is insured against damage and loss.
Who is my contractual partner when ordering a work of art?
The respective artist is your contractual partner. Kunst-Direkt coordinates the order and delivery and is happy to answer any questions you may have.
If I purchase multiple pieces of art, will they be delivered at the same time?
Each work is shipped directly from the artist. If two works are by the same artist, they can usually be delivered at the same time. If the ordered artworks are by different artists, you will receive the deliveries at different times.
Can the delivery address differ from the billing address?
Yes, the delivery address and the billing address can be different.
pay
What payment methods are available to me?
At Kunst-Direkt, you can pay conveniently and securely online via direct debit , PayPal, or credit card (MasterCard, VISA). With direct debit, the invoice amount is debited directly from your checking account. This is only possible from a German account. To pay with PayPal , simply log in to your PayPal account, review your order, and authorize the payment. Credit card payments are accepted with MasterCard and Visa.
How secure is my online payment?
Your online order is secured by modern SSL encryption. This means we meet modern standards for online purchases and always guarantee the most secure payment transactions.
What happens after I pay?
Once you have paid online at Kunst-Direkt.de, the artwork is reserved for you! We will notify you as soon as possible to confirm the availability of the artwork and the delivery time (approximately 10-14 business days).
Shipping & Delivery
How much are the shipping costs?
For insured shipping, we charge the following shipping fees based on the size of the artwork. The longest edge of the artwork is decisive.
Within Germany
Longest edge of the artwork, unwrapped
0-50 cm €6.90
51-100 cm €9.90
101-120 cm €24.90
121-200 cm €39.90
Larger than 200 cm 89.90 €
Panoramas 49.90 €
Objects 9.90 €
Delivery time: approx. 14 working days
Within the countries of the EU (European Union)
Longest edge of the artwork, unwrapped
0-50 cm €19.90
51-100 cm €39.90
101-120 cm €46.90
121-200 cm €76.90
Larger than 200 cm 139.90 €
Panoramas 89.90 €
Objects 39.90 €
Delivery time: approx. 20 working days
Outside the EU (European Union) countries
Longest edge of the artwork, unwrapped
0-50 cm €79.90
51-100 cm €89.90
101-120 cm €239.90
121-200 cm €399.90
Larger than 200 cm 529,00 €
Panoramas 39.90 €
Objects 149,90 €
Delivery time: approx. 25 working days
How are the works of art packaged?
The artworks are packaged by the artists, adhering to quality standards. We select the appropriate packaging for each work to ensure the best possible protection during transport.
How long does delivery take?
Delivery time within Germany is approximately 14 business days. Shipping times may vary depending on size, weight, and delivery address.
Which shipping companies does Kunst-Direkt work with?
We work exclusively with certified shipping partners. These vary depending on the size of the ordered work and the country of delivery. Our trusted companies include DHL, UPS, Hermes, DPD, FedEX, and GLS.
To which countries can my work be delivered?
You can find an overview of the countries in the shipping costs information.
Can I arrange a delivery date?
If you are notified of the delivery, please contact the shipping service provider and arrange a delivery date.
Can I track my delivery?
Yes. When the goods are shipped, we will send you a shipping confirmation including a tracking number, which you can use to track the status of your order at any time.
What happens if my work arrives damaged?
If the work arrives damaged, please contact our customer service by phone at +49 163 9028130 (Mon-Sat from 10 a.m. to 6 p.m.) or send an email to kundenservice@kunst-direkt.de. For documentation purposes, we always require photographic evidence of the damage. Upon receipt of the complaint, we will immediately initiate the production of a new work for you. We will remove the damaged work to ensure the limited edition does not increase.
contact
I have another question. Who can I contact?
If your issue isn't addressed, please contact our customer service team by email at kundenservice@kunst-direkt.de or by phone at +49 163-9028130 (Monday - Saturday, 10 a.m. - 6 p.m.).